Webull Pay - Help Center & FAQ

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Do I have a private key with Webull Pay?

What cryptocurrencies are available for trading?

Can I trade crypto in New York?

What are the trading hours for crypto?

What is the settlement period for crypto trades?

What type of orders are available for crypto?

What are the trading limits for crypto?

Where are my crypto assets held?

Are there fees for trading crypto with Webull Pay?

How do I buy Crypto?

How do I sell Crypto?

How is my available balance for purchasing crypto calculated?

What is Instant Buying Power (IBP) and how does it work?

When will my crypto day order be cancelled if it has not been filled?

Why hasn't my crypto order been filled?

What happens when my order doesn't execute?

How can I see the last price of a crypto?

Can I short sell crypto?

What is Bitcoin Halving and what should I expect?

What do I need to know about crypto transfer addresses, networks, and fees?

Which coins can I transfer using Webull Pay?

Can I transfer coins if I am a New York resident?

What are the limits for coin transfers?

How long does it take for a coin transfer to complete?

How can I check the status of my coin transfer?

Are there any fees for coin transfers?

How do I coin-out (transfer out)?

How do I coin-in (transfer in)?

Can I cancel my coin transfer?

Why was my coin transfer rejected?

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Terms & Conditions: Webull Pay Global Terms of Service; Webull Pay Global Privacy Policy; Data Disclaimer; Licenses & Disclosures

CONTACT US: Customersupport@webullpay.com

If you experience any issues please contact Webull Pay customer support via App or at customersupport@webullpay.com.

Please be aware of fraud and potential scams. Any actual or suspected Unauthorized Access and/or Unauthorized Activity will be treated by Bakkt Crypto as potentially fraudulent. You agree to notify us within twenty-four (24) hours if you become aware of or suspect any Potentially Fraudulent Activity, by emailing help@bakkt.com.

Webull has collaborated with Bakkt Crypto Solutions, LLC ("Bakkt") to provide you convenient access to cryptocurrency trading. Webull and Bakkt are separate entities. As a customer of both Webull and Bakkt, you have an account at Bakkt to manage your cryptocurrencies.

Cryptocurrency services are provided by Bakkt Crypto Solutions, LLC (NMLS ID 1890144) through a software licensing agreement between Bakkt Crypto Solutions, LLC (“Bakkt”) and Webull Pay LLC. Bakkt is not a registered broker-dealer or a member of SIPC or FINRA. Cryptocurrencies are not FDIC or SIPC insured. Bakkt Crypto Solutions, LLC is licensed to engage in virtual currency business activity and money transmission by the New York State Department of Financial Services. Please ensure that you fully understand the risks involved before trading. See here for Bakkt licenses and disclosures.

For more assistance, please contact us via our in app Help Center or at customersupport@webullpay.com.